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BMO Career Gatineau | For Customer Service Representative Jobs In Gatineau, QC
BMO Career – Customer Service Representative Jobs in Quebec. BMO Careers Jobs in Quebec . Latest Quebec Government Jobs. Get City of Quebec Jobs in Canada. Upcoming Canada Govt Jobs.
Quebec Jobs Seekers who are looking for Customer Service Representative Jobs in Quebec , can check here Quebec Government Jobs in BMO. BMO Careers opportunity available for Customer Service Representative jobs in Quebec.
Candidates who have post-secondary degree eligibility Customer Service Representative position can apply through the BMO careers page link provides in the below section. You can check on this page all upcoming Customer Service Representative jobs in BMO and other jobs in Quebec.
BMO Career – Job Opportunities for Customer Service Representative Jobs In Gatineau, QC
BMO Jobs in Quebec :– Hurrey ! great news for job seekers. BMO Jobs site publish notice for various jobs vacancy in their offices. Currently BMO Customer Service Representative Jobs available now. Candidates who are looking for Customer Service Representative Jobs in Quebec with relevant required experience can apply for BMO careers Employment. Candidate will get after selection great Salary$ 38,849.00 Per Year.
BMO Jobs in Quebec Employment
Name of the Recruitment Agencies/Department – Bank of Montreal
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
Contributes to business results and the overall experience delivered in the branch.
May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Qualifications:
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills – Basic (in business environment).
Organization skills – Basic (in business environment).
Collaboration & team skills – Basic (in business environment).
BMO Career – Job Opportunities for Bilingual Senior Service Representative Jobs In Gatineau, QC
BMO Jobs in Quebec :– Hurrey ! great news for job seekers. BMO Jobs site publish notice for various jobs vacancy in their offices. Currently BMO Bilingual Senior Service Representative Jobs available now. Candidates who are looking for Bilingual Senior Service Representative Jobs in Quebec with relevant required experience can apply for BMO careers Employment. Candidate will get after selection great Salary $ 48,461.00 per year.
BMO Jobs in Quebec Employment
Name of the Recruitment Agencies/Department – Bank of Montreal
Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
May function as a problem-solving resource for more junior staff.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
Manages documentation to ensure that records are maintained in a proper manner.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
Supports the development of tools and delivery of training focused on delivering business results.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology – Good.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Prioritization skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Specialized knowledge.
Verbal & written communication skills – Good.
Organization skills – Good.
Collaboration & team skills – Good.
Analytical and problem solving skills – Good.
Bilingual (English and French)
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Career – Job Opportunities for Senior Service Representative Jobs In Gatineau, QC
BMO Jobs in Quebec :– Hurrey ! great news for job seekers. BMO Jobs site publish notice for various jobs vacancy in their offices. Currently BMO Senior Service Representative Jobs available now. Candidates who are looking for Senior Service Representative Jobs in Quebec with relevant required experience can apply for BMO careers Employment. Candidate will get after selection great Salary $ 47,056.00 per year.
BMO Jobs in Quebec Employment
Name of the Recruitment Agencies/Department – Bank of Montreal
Job Location – Montreal, Quebec
Name of the Vacant Position – Senior Service Representative
Jobs Type – Banking Jobs In Canada
Salary – $ 47,056.00 per year
Job Description
Team Culture:
This group operates in a true “productivity” area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD – as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams as well as a sister site (of other service officers) in Mississauga.
Role Responsibilities Include (but are not limited to):
• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
• Working through their request queue with both speed and accuracy
• Ability to work with minimum supervision
Must-Have Skills:
• Excellent typing skills- a speed of 40 words per minute at minimum
• Superb typing accuracy
• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
• Willingness to learn
• Strong work ethic
Nice to Have Skills:
• Previous service rep experience for a banking client
• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Educational Background:
• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background
