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BMO Career Surrey | For Customer Service Representative Jobs In Surrey, BC
BMO Career – Customer Service Representative Jobs in British Columbia. BMO Careers Jobs in British Columbia . Latest British Columbia Government Jobs. Get City of British Columbia Jobs in Canada. Upcoming Canada Govt Jobs.
British Columbia Jobs Seekers who are looking for Customer Service Representative Jobs in British Columbia , can check here British Columbia Government Jobs in BMO. BMO Careers opportunity available for Customer Service Representative jobs in British Columbia.
Candidates who have post-secondary degree eligibility Customer Service Representative position can apply through the BMO careers page link provides in the below section. You can check on this page all upcoming Customer Service Representative jobs in BMO and other jobs in British Columbia.
BMO Career – Job Opportunities for Customer Service Representative Jobs In Surrey, BC
BMO Jobs in British Columbia :– Hurrey ! great news for job seekers. BMO Jobs site publish notice for various jobs vacancy in their offices. Currently BMO Customer Service Representative Jobs available now. Candidates who are looking for Customer Service Representative Jobs in British Columbia with relevant required experience can apply for BMO careers Employment. Candidate will get after selection great Salary $ 38831.00 per year.
Customer Service Representative Location Surrey, BC V3S 6S6, Canada Part time Posted Date : 2022-10-18 Job ID : R220027250
Address: 1626 Martin Drive
Job Family Group: Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
Contributes to business results and the overall experience delivered in the branch.
May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Qualifications:
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills – Basic (in business environment).
Organization skills – Basic (in business environment).
Collaboration & team skills – Basic (in business environment).
BMO Career – Job Opportunities for Senior Relationship Manager Jobs In Surrey, BC
BMO Jobs in British Columbia :– Hurrey ! great news for job seekers. BMO Jobs site publish notice for various jobs vacancy in their offices. Currently BMO Senior Relationship Manager Jobs available now. Candidates who are looking for Senior Relationship Manager Jobs in British Columbia with relevant required experience can apply for BMO careers Employment. Candidate will get after selection great Salary $ 101,394.00 per year.
Facilitates decisioning and analysis of all types of credit information to support lending decisions and processes for the bank. Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations. This role will make credit decisions and recommendations in accordance with sound credit-granting principles and in compliance with Bank Policies & Procedures.
Establishes cross-selling initiatives to increase penetration with client.
Applies deep expertise in bank products, processes and systems and effectively trouble shooting to ensure a high-quality client experience.
May coordinate closing with closing department, clients and attorneys.
Serves as a daily escalation resource to ensure client expectations are met or exceeded.
Acts as a trusted advisor to assigned business/group.
Influences and negotiates to achieve business objectives.
Recommends and implements solutions based on analysis of issues and implications for the business.
Conducts independent analysis and assessment to resolve strategic issues.
Helps determine business priorities and best sequence for execution of business/group strategy.
Acts as the prime subject matter expert for internal/external stakeholders.
Participates in the development of financial models and other analytical tools to assist clients in evaluating capital structure.
Designs and produces regular and ad-hoc reports, and dashboards.
Maintains current on financing trends in target clients’ markets, and communicate same to team members.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Oversees preparation of concise, well reasoned credit correspondence.
Coordinates the preparation of lending proposals and pitches to prospective clients with efforts to maximize penetration and returns.
Negotiates transactions with clients and provides deal structuring expertise.
Oversees documentation and ongoing monitoring of asset and client performance.
May manage work flow of other analysts by aligning tasks with departmental goals and objectives.
Provides accurate financial analysis and risk assessment of new and existing customers.
Partners with internal stakeholders for accurate, detailed client information.
Develops credit information to make lending decisions on new, renewal and extension loans.
Assists in negotiations of terms and conditions of all decisions made via phone and e-mail interaction with clients.
Prepares summary, present facts and offer opinions concerning credit worthiness.
Minimizes BMO’s risk exposure by adhering to internal credit policies and procedures with respect to lending decisions.
Provides input into the planning and implementation of operational programs.
Builds effective relationships with internal/external stakeholders.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
