Old Castle Building Envelope Jobs | Apply Now Order Fulfillment Supervisor Career in Concord, ON

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Old Castle Building Envelope Jobs – Employment Opportunities for Order Fulfillment Supervisor Careers In Concord, ON

Old Castle Building Envelope Jobs in Ontario:– Hurry ! great news for job seekers. Old Castle Building Envelope Jobs site publish notice for various jobs vacancy in their offices. Currently Order Fulfillment Supervisor Jobs available now. Candidates who are looking for Order Fulfillment Supervisor Jobs in Ontario with relevant required experience can apply for Order Fulfillment Supervisor careers Employment. Candidate will get after selection great Salary $ 48,617.00 Per Year.

Old Castle Building Envelope Jobs in Ontario Employment


Name of the Recruitment Agencies/Department – Old Castle Building Envelope

Name of the Vacant Position – Order Fulfillment Supervisor

Job Location– Concord, Ontario

Salary – $ 48,617.00 Per Year

Jobs Type – Jobs In Canada


Job Description

Oldcastle BuildingEnvelope®, a CRH Company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

A new opportununity exists for a individual to work in partnership with our Sales, Customer Service and Production Team to enhance our customer experience.The Order Fulfilment Supervisor is responsible for expediting outgoing product and communication with our customers.

Candidates who enjoy being part of a close knit team that thrives on safety and teamwork are encouraged to apply. We offer a positive work environment where employee development and growth are valued.

Successful candidates will receive full orientation and training and will also be provided with all the necessary PPE (Personal Protective Equipment) to perform their assigned duties.

Key Accountabilities:

  • Main point of contact for our customers
  • Maintaining a positive and professional attitude toward customers at all times
  • Ensuring customer satisfaction and provide professional customer support
  • Works with shipping staff, Customer Service Reps, our drivers, the Fleet Manager and our customers.
  • Point person for customer pickup
  • Receives incoming items in our MRP system
  • Manage, monitor and report Key Performance Indicators (KPI’s) for the Shipping department
  • Backorder tracking and locating
  • Coordinating with various departments to ensure orders are completed in time to hit the truck
  • Communicating with customers regarding backorders, deliveries and issues
  • Assist in the development and implementation of new processes
  • Responsible for ensuring month end tasks are completed on time

About You:

  • Must possess a belief in SAFETY over everything else
  • Strong knowledge of MRP/ERP systems
  • A multitasker with a belief in being PROACTIVE vs REACTIVE
  • Excellent customer service skills
  • An eye for quality with a goal of sending perfect product to the customer
  • Minimum of five years of experience in the field of warehousing and distribution
  • Strong written and verbal communication skills
  • Lean Manufacturing skills including a proven record of CI implementation
  • Construction/Manufacturing experience preferred
  • Able to work in a fast-paced environment
  • Flexible and adaptable
  • Excellent problem solving and conflict resolution skills
  • Proficiency in the use of Microsoft Office products

Why Oldcastle Building Envelope:

  • Opportunities to grow your career
  • A small, positive, diverse workforce with a large belief in teamwork
  • Health and dental benefits at the completion of 3-month probationary period
  • Company pension (retirement) program with matching up to 5%
  • Eligibility for an attendance bonus paid out on a bi-weekly basis (up to $1.00/hour)
  • Overtime pay after 40 hours a week.

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Apply Now


Old Castle Building Envelope Jobs – Employment Opportunities for Service Desk Analyst I Careers In Concord, ON

Old Castle Building Envelope Jobs in Ontario:– Hurry ! great news for job seekers. Old Castle Building Envelope Jobs site publish notice for various jobs vacancy in their offices. Currently Service Desk Analyst I Jobs available now. Candidates who are looking for Service Desk Analyst I Jobs in Ontario with relevant required experience can apply for Service Desk Analyst I careers Employment. Candidate will get after selection great Salary $ 48,587.00 Per Year.

Old Castle Building Envelope Jobs in Ontario Employment 

Name of the Recruitment Agencies/Department – Old Castle Building Envelope

Name of the Vacant Position – Service Desk Analyst I

Job Location– Concord, Ontario

Salary – $ 48,587.00 Per Year

Jobs Type – Jobs In Canada

Job Description

Position Overview

The role of the Service Desk Analyst 1 is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. In addition, the Tier 1 Analyst will answer and resolve Service Desk calls and follow documented procedures on break / fix or supporting an application with CRH. The Analyst will gather and analyze information about the user’s issue to resolve their problem or complete their service request providing the best possible customer experience. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable.

 

Key Responsibilities (Essential Duties and Functions)

  • Effectively handles individual software, hardware and connectivity problems and service requests from call-in through resolution, practicing total contact ownership.
  • Responds to inquiries and service requests for assistance with the organizations computer system or PC’s via Phone and E-mail queues.
  • Identifies problems, troubleshoots and provides 1st level technical support for customers for the following: Windows 7 and 10, Office 2010 through 2016, Office 365, IE9 and above, Hardware/Software conflicts, remote support via remote control tool, VPN connectivity and/or administration, Network connectivity.
  • Troubleshooting mobile devices such as iPhone, iPad, Android Handheld connectivity and synchronization, among other devices
  • Escalates and coordinates with 2nd level support to resolve problems if necessary.
  • Assists peers with troubleshooting, service desk processes and procedures.
  • Maintains ticket queues by actively communicating with customers and peers.
  • Responsible for meeting Service Desk Service Level Agreement and metrics.
  • Other duties as assigned

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Education/Experience

  • Associates degree in Information Technology or equivalent, or 3 years of experience working in a similar IT support role a plus
  • 2-3 years of experience handling customer technical support calls preferred
  • Strong Customer Service Skills required
  • Experience with IOS and Android OS required
  • Knowledge of Windows 7 and 10, Office 2010/2013/2016 Suite, Mobile devices, VPN, and Networking – Proxy Settings, Routers, Internet Modems, Ethernet
  • A+ preferred
  • ITIL Foundations and HDI certification a plus

 

Work and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Sitting for extended periods of time.
  • The position may require work outside of normal business.
    • Must have the ability to manage multiple tasks in a fast paced environment
    • Flexible and willing to work outside core business hours as required
    • Some Weekends
    • Some Holidays

Knowledge/Skill Requirements

  • Must be able to communicate well (verbal and written)
  • Bilingual (English/French) is an asset
  • Ability to effectively explain technical information to people with less technical knowledge.
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.
  • Ability to work individually and in a team environment
  • Ability to effectively communicate with people with a wide range of skills, experience, cultures and capabilities

Work Environment

  • Normal office working conditions.

Apply Now

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