Thinkific Jobs | Apply Now Technical Customer Champion Career in Vancouver, BC

Thinkific Jobs– Technical Customer Champion Jobs in British Columbia. Technical Customer Champion Careers Jobs in British Columbia. Latest British Columbia Government Jobs. Get City of British Columbia Jobs in Canada. Upcoming Canada Govt Jobs.

British Columbia Jobs Seekers who are looking for Technical Customer Champion Jobs in British Columbia, can check here British Columbia Government Jobs in Thinkific. Thinkific Careers opportunity available for Technical Customer Champion jobs in British Columbia.

Candidates who have required eligibility Technical Customer Champion position can apply through the Technical Customer Champion careers page link provides in the below selection. You can check British Columbia this page all upcoming Technical Customer Champion jobs in Thinkific and other jobs in British Columbia.


Thinkific Jobs – Employment Opportunities for Technical Customer Champion Careers In Vancouver, BC

Thinkific Jobs in British Columbia:– Hurry ! great news for job seekers. Thinkific Jobs site publish notice for various jobs vacancy in their offices. Currently Technical Customer Champion Jobs available now. Candidates who are looking for Technical Customer Champion Jobs in British Columbia with relevant required experience can apply for Technical Customer Champion careers Employment. Candidate will get after selection great Salary $ 63,001.00 Per Year.

Thinkific Jobs in British Columbia Employment 

Name of the Recruitment Agencies/Department – Thinkific

Name of the Vacant Position – Technical Customer Champion

Job LocationVancouver, British Columbia

Salary – $ 63,001.00 Per Year

Jobs Type – Jobs In Canada

Job Description

Location: Vancouver, British Columbia, Canada

We believe in having a transparent hiring process to provide a fair and inclusive experience to all our candidates.

Our team is dedicated to ensuring you have a great candidate experience, and that starts with outlining our hiring process from start to finish so you know what to expect every step of the way (no surprises!)—click here to learn more!

Are you energized by helping your team succeed? Do you love diving deep to figure out technical issues and solve complex problems? Are you excited by technical troubleshooting and the power behind software? Do you love working directly with customers to solve their issues quickly and efficiently to create an unparalleled customer experience? You know that the best customer service involves solving problems fast — and that’s where you come in.

As aTechnical Customer Champion, you’ll be part of a team that lives between Thinkific’s customer-facing teams and the Product and Engineering teams for all things technical.

The Customer Support, Customer Success, and Sales teams all funnel technical questions, complex problems and software bugs to you and your team to triage, investigate, and solve alongside our Software Engineers. You’ll contribute to building and developing a collaborative, passionate, and insanely helpful team that provides the best support in the industry!

In this role, you will:

  • Triage our Technical Support queue, made up of technical questions and problems often related to our integrations, API, SSO, Themes, and software bugs
  • Investigate, identify, and document software bugs by reviewing console logs, conducting cross browser and device testing, using query databases, checking our database logs, editing theme code (HTML/CSS), confirming custom domain setup, writing/running basic API scripts, and more
  • Create and document processes and policies for Technical Support operations to help provide solutions and better equip our Tier 1 Support Team to handle common technical issues
  • Translate technical challenges and investigation results into resources that both the internal Support team and customers can easily understand
  • Be involved in the testing of new features as they are released and work closely with our Product team
  • Liaise directly with Software Engineers on new bugs surfaced through customer reports after conducting initial testing on your own
  • Communicate with both Enterprise customers and prospects as our Technical Software Expert to verify compatibility of system requirements with Thinkific, discussing possible solutions and implementation methods (including the external development costs done by third party experts)
  • Review and answer external vendor and security assessments such as Requests For Proposals (RFPs) or Penetration Tests to satisfy system requirements of prospects and customers
  • Provide mentorship and share your technical experience to help uplevel other members of the Technical Customer Champion team
  • Participate in a rotating weekly on-call schedule that includes weekends (once every 6-7 weeks)

To be successful in this role, you must:

  • Have 2+ years experience in an online customer support role with a strong focus on technical investigation and resolution
  • Be experienced in supporting customers through multiple channels, including by email and phone
  • Demonstrate experience being able to investigate, identify, and document software bugs
  • Have hands-on experience with Zendesk or a similar ticketing system
  • Love helping people—you can’t help but to go above and beyond to support a customer!
  • Possess strong written and verbal communication skills—you can write a customer email, pick up the phone, or hop on a video call while expressing yourself clearly
  • Be an independent problem solver—you can figure out how to solve a complex software problem, even if you don’t know the answer to start
  • Perform well under pressure and be able to handle emergency situations on the fly
  • Have a strong work ethic and do what it takes to get the job done
  • Bring new perspectives and find creative and innovative solutions to tough problems

You might be the person we are looking for if you:

  • Can work effectively across departments like Sales, Product, and Marketing and are comfortable collaborating with others
  • Demonstrate past experience working with various integrations, APIs, and SSO
  • Are comfortable answering technical questions and acting as a mentor to other team members
  • Have been part of a large support team and are able to adapt quickly to changes
  • Previously worked at a fast-growing SaaS company in a B2C role
  • Have been involved in the testing of new features and working cross collaboratively with other technical teams
  • Can translate technical challenges and solutions into easy to understand resources for various stakeholders

Bonus points if you:

  • Know tools like Slack, Asana, Google Drive, and TextExpander like the back of your hand
  • Are comfortable working with HTML/CSS
  • Possess some experience with SQL and reading logs in SumoLogic
  • Have practical Javascript experience, running and implementing basic scripts
  • Have experience driving customer feedback to other teams internally

Apply Now

Read Carefully Before Apply


Thinkific Jobs – Employment Opportunities for Customer Champion Careers In Vancouver, BC

Thinkific Jobs in British Columbia:– Hurry ! great news for job seekers. Thinkific Jobs site publish notice for various jobs vacancy in their offices. Currently Customer Champion Jobs available now. Candidates who are looking for Customer Champion Jobs in British Columbia with relevant required experience can apply for Customer Champion careers Employment. Candidate will get after selection great Salary $ 42,689.00 Per Year.

Thinkific Jobs in British Columbia Employment 

Name of the Recruitment Agencies/Department – Thinkific

Name of the Vacant Position – Customer Champion

Job Location– Vancouver, British Columbia

Salary – $ 42,689.00 Per Year

Jobs Type – Jobs In Canada

Job Description

We believe in having a transparent hiring process to provide a fair and inclusive experience to all our candidates.

Our team is dedicated to ensuring you have a great candidate experience, and that starts with outlining our hiring process from start to finish so you know what to expect every step of the way (no surprises!)—click here to learn more!

Are you energized by helping others succeed? Love sharing and helping explain a great product? Excited to join a fast-paced, growing (we recently went through our #ThinkificIPO!) tech company? You know that the success of any company is tied to the customer experience—and that’s where you come in.

As a Customer Champion, you’ll be helping and supporting customers to grow their business through education. Being the first point of contact on email and phone, you’ll be answering questions, giving advice, solving problems using your technical know-how and helping our customers build successful online businesses. You’ll learn our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities. At Thinkific you’ll be part of a collaborative, passionate and insanely helpful team that provides the best support in the industry!

In this role, you will:

  • Spend the day working through our support ticket queue in Zendesk and ensure customer problems are resolved as quickly as possible
  • Investigate technical issues reported by running diagnostic tests, researching technical nuances, and cross-referencing with JIRA updates, then conveying your findings and any available solutions to customers based on their specific needs
  • Identify, reproduce and document bugs for the Technical Tier II team
  • Help identify areas of improvement, or spot trends based on customer feedback to flag for the rest of the internal teams
  • Answer the support phone line for a full day once per week (but don’t hesitate to jump on additional calls with customers who need an extra helping hand)
  • Work closely with our product team, including the QA of new features so you can effectively communicate each feature use-case to customers
  • Jump on weekend support once a month and on statutory holidays (these will be scheduled well in advance), and get a day off in lieu of the preceding or the following week!
  • Support customers at different stages of the customer journey from jumping on calls with prospects to discuss their needs, to helping customers launch their courses, to coaching customers close to churning
  • Have an opportunity to take on side projects based on your areas of interest such as writing help articles to help grow our Knowledge Base, helping grow our Facebook group or hosting webinars to our customer base.

To be successful in this role, you must:

  • Have at least 2+ years in an online customer-facing role (ideally in SaaS)
  • Love helping people— you go above and beyond to show you’re fanatical about customer success!
  • Have stellar communication skills both verbal and written so you can explain technical problems succinctly, and then clearly articulate solutions to customers.
  • Be an independent problem solver. You do not give up when you don’t know the answer immediately and while you rarely run into a roadblock you can’t creatively get around, you’re humble enough to ask for help whenever you need it
  • Be technically savvy and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly
  • Have experience troubleshooting software-related issues across common browsers
  • Be a team player and believe teamwork makes the dream work!
  • Love talking on the phone—it’s your bread and butter!
  • Have a great attitude and a willingness to overcome any challenge that comes your way
  • Perform well under pressure and understand the importance of work-life balance
  • Have a strong work ethic and don’t believe in the traditional 9 to 5. You are resilient and flexible as customer needs evolve and ticket volume changes

You might be the person we’re looking for if you:

  • Know the importance of listening, building trust and confidence with customers
  • Have a flair for translating product features into tangible benefits for customers
  • Are passionate about online education, digital marketing, and small business (or all of the above!)
  • Are great at handling difficult customers from the disgruntled to those who aren’t technically savvy
  • Have experience supporting customers via email, phone, live chat, and video calls
  • Are goal-oriented and driven by performance metrics
  • Have experience using customer service software like Zendesk (or a similar tool)

Bonus points if you:

  • Have experience with sales or account management
  • Understand the basics of HTML/CSS  (but any coding skills are valuable)
  • Read API documentation
  • Have experience with domain hosting and setting up custom domains
  • Have experience using Asana, Slack, Google Drive and/or TextExpander

About us:

We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we’re building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 50,000 course creators and more than 25 million students, and these numbers are growing each day!

Why we think you’ll like working with us:

  • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
  • Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
  • Join one of the fastest-growing companies in Canada and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
  • Contribute to Thinkific’s award-winning culture—we’re one of Canada’s Most Admired Corporate Cultures and a certified Great Place to Work!
  • We offer competitive salaries, a comprehensive benefits package including health, dental, vision, and mental health coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
  • Whether you’re at our Vancouver HQ or working from home, you’ll have the opportunity to build meaningful relationships with Thinkers on your team and across the company through team-wide events, meet and greets with new team members, and regular social events
  • Have fun with our team, even while we’re working remotely—join us for an online games session, virtual trivia and paint nights, at-home fitness challenges, or even an online coffee brewing demo!
  • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most, whether that’s subsidizing your gym membership, covering out-of-pocket expenses, or getting new gear
  • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
  • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
  • Grow your career AND your family at Thinkific—you’ll be taken care of with our parental leave top-ups as you add to your family
  • Meet the many @dogsofthinkific (and yes, they’re as cute and cuddly as they look)
  • Work with the hardware you’re most comfortable with, and upgrade or replace your system when you need to with our technology bonus
  • Get set up for success, whether that’s at the office or at home. Whether you need a monitor, laptop stand, keyboard, mouse, or even a desk, we’ll work to ensure you have what you need to do your best work
  • Be confident bringing your whole self to work—we’re proud to be an inclusive company with a diverse team and values grounded in ethics and equality
  • Here at Thinkific, we know that the different perspectives on our team have led to amazing ideas, more innovation, and, ultimately, our success as a company. Our team welcomes applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can’t wait to meet you!

Apply Now

Leave a Comment